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Non-Voice Process, Customer Support

Published date: 2024/01/10
  • Location: New Delhi, Delhi, India
We are looking for immediate joiner for the position of Customer Support Executive.

Responsibility
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Follow up with customers to ensure their issues are resolved
• Assist in training junior Customer Support Representatives

Skills
• Effective communication skills
• Knowledge of CRM systems and procedures
• Customer-focused attitude and the capacity to adjust to and handle various personalities
• Excellent presentation and communication abilities
• Possess a proactive strategy for assistance
• The capacity to adhere to deadlines
• Product knowledge
• Time management skills

Location: Noida

Job Types: Full-time, Regular / Permanent

Salary: 17,500 - 21,000.00 per month

Education
• Graduation

Experience
• Freshers OR Experienced In BPO Sector May Apply.

Language
• English (Required)
• Hindi (Required)

For Telephonic Interviews : Apply to this job posting OR call Mr. Praveen @ 9634720486

This job is provided by Shine.com
Company Name: Upgrade Consulting

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