Non-voice Customer Support
Published date: 2024/01/10
- Location: Bengaluru, Karnataka, India
Full–time
Job description
• Have daily interactions with customers and handle all issues from end to end via Email/chat & call.
• Go the extra mile to engage customers in solving issues and ensure satisfaction.
• Quickly and effectively build rapport with customers, diagnose and resolve issues.
• Provide white glove service and have the ability to provide an overall excellent customer experience.
• Managing customer expectations regarding estimated response times. Required Candidate profile
• 0 months 4 years of customer service experience. Fluency in spoken & written English.
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
• Excellent communication skills and high emotional intelligence.
• Excellent problem solving and customer service skills.
• Strong analytical & Interpersonal skills. Benefits
• An attractive compensation package with performance-based incentives.
• Incredible learning and growth opportunities.
• Outstanding rewards and recognition program & employee engagement activities.
• Free Food and Transport while working on-site.
• Medical Insurance
Job description
• Have daily interactions with customers and handle all issues from end to end via Email/chat & call.
• Go the extra mile to engage customers in solving issues and ensure satisfaction.
• Quickly and effectively build rapport with customers, diagnose and resolve issues.
• Provide white glove service and have the ability to provide an overall excellent customer experience.
• Managing customer expectations regarding estimated response times. Required Candidate profile
• 0 months 4 years of customer service experience. Fluency in spoken & written English.
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
• Excellent communication skills and high emotional intelligence.
• Excellent problem solving and customer service skills.
• Strong analytical & Interpersonal skills. Benefits
• An attractive compensation package with performance-based incentives.
• Incredible learning and growth opportunities.
• Outstanding rewards and recognition program & employee engagement activities.
• Free Food and Transport while working on-site.
• Medical Insurance
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