Night Auditor

Job Summary
Young energetic people that have the drive to deliver outstanding customer experience.
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Key responsibilities:
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• Take ownership of the property with supervising housekeeping – quality check, administration, Staff and guest interaction.
• Know your guests by name & Create a friendly and homely environment for them.
• Know your city, its cafés, bars, and restaurants, its art, its music - Give personalized recommendations to each guest to ensure a unique experience.
• OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF- Handle escalated complaints
• Complete the guest data, managing late night guest requests
• Strive to generate the perfect feedback score with a personalized approach to every guest needs & experiences.
• Social Media management and posting activities and pictures of guests and their feedback.
• Content Management on Google my Business, Social Media, Website, OTAs (booking.com, Airbnb, agoda , Hosteworld.com etc. )
• You will be responsible for everything amazing that we achieve and each negative review & guest feedback. Lead by example to make sure your subordinates join you in delivering an unforgettable guest experience.
• Publish personalized responses to reviews and guest feedback, also take relevant actions with reporting on negative feedback.

Qualifications and Skills
Required Experience, Skills and Qualifications
• To be successful in the role, you need:
• Passion for hospitality and the youth travel market
• Fluency in English writing & speaking
• Flexible in regards to timing.
• Yearning to deliver outstanding customer experience.
• Extrovert personality
• Responsible and should take initiative
• Willing to work the Night Shift
• Accounting Background (Preferred)

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹18,000.00 per month

Schedule:
• Night shift
• Rotational shift

Application Question(s):
• What is your expected salary (Per month) ?
• What was your last salary? (Per month)
• Do you know how to use PMS (Property Management software)?
• Are you comfortable with the graveyard shift?

Education:
• Bachelor's (Required)

Experience:
• Microsoft Office: 1 year (Preferred)
• total work: 2 years (Preferred)

Language:
• English (Required)

Speak with the employer
+91 9251634144