Network Scaling Technician II

The position responsibilities will include scaling support of several data center locations of ADSIPL in India and be responsible for day-to-day assistance with capacity management

The Network Technician will work closely with both internal customers of ADSIPL and external vendors to facilitate smooth project execution as directed by Technical Program Managers

The ideal candidate should be highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks

Excellent network implementation and troubleshooting skills combined with a proven documentation methodology is also required

Strong written and verbal communication skills and an ability to interact efficiently with peers and customers are required

The desire and ability to work in a fast paced, collaborative environment is essential

In addition to providing top-tier management and support of Amazons vast network infrastructure, Network Technicians are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovatively

BASIC QUALIFICATIONS BS in Information Systems or Computer Science may be coupled with certifications to include CCNA, CCNP or JNCIA; OR 8 years of high-level and/or enterprise experience as a technician or engineer in a highly dynamic environment; OR an equivalent combination of higher education and tech related experience Deliver simple, sustainable and repeatable solutions and processes

Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of new designs and products

TCP/IP networking knowledge Broad understanding of infrastructure technologies Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR

Experience with cabling infrastructure best practices and methodologies

Familiarity with common networking terms

Manage work and priorities through ticketing system and workflow Collaborate with various stakeholders to remove project obstacles Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords

Complete customer requests via Remedy trouble ticketing system Participate in the migration (possibly off business hrs), basic configuration and rollout of new or upgraded hardware Up to 20 PERCENT travel may be required PREFERRED QUALIFICATIONS Excellent analytical skills Familiarity with major Internet routing protocols, BGP, OSPF

Ethernet and IP networking knowledge and experience in the application of IP protocols

Substantial background in large-scale datacenter network implementations and support

Experience working in virtualized enterprise-networking environments Knowledge or awareness of IT best practice frameworks (ITIL, COBIT) and Operational Excellence concepts or methodologies is a plus Other Qualifications & Responsibilities Experience dealing with customers during problem resolution and operating efficiently under pressure

Effective prioritization and time management

Physical requirements The ability to sit in front of computer for entire scheduled 8-hour shift with appropriate breaks while maintaining a high level of alertness and attention to detail

Ability to move and lift computer equipment up to 50lbs

cn-aws-tca Job details IN, MH, Mumbai Support Operations, IT, and Support Engineering Important FAQs for current Government employees Before proceeding, please review the following FAQs https//www.amazon.jobs/en-gb/faqs#faqs-for-us-government-employees