National Lead - Credit Operations
Published date: 2026/11/10
- Location: Pune, Maharashtra, India
Job Reference
• JR00107487
Job Summary
• National Lead - Credit Operations
Job Purpose
“This position is open with Bajaj Finance ltd.”
Job Duties & Key Responsibilities
• Duties and Responsibilities - • Drive SLA’s as per defined matrix across different customer service touch-points within Customer Services • Optimise Productivity and improve profitability • Engage and Manager Partner in a win-win situation to ensure objectives met • Plan Capacity and forecast based on SLA trends and volume to achieve SLA’s with the partner • Drive End to end resolution for all customer complaints measure hand-off’s and automate wherever possible for better customer experience • Re-engineer processes based on audits and observations based on Complaints and feedback • Capture Feedback and VOC from Branches on process improvement continuously • Drive 100% usage of empowerment matrix / data use escalation matrix to resolve customer complaints faster • Focus on Employee Engagement and Satisfaction •...
• JR00107487
Job Summary
• National Lead - Credit Operations
Job Purpose
“This position is open with Bajaj Finance ltd.”
Job Duties & Key Responsibilities
• Duties and Responsibilities - • Drive SLA’s as per defined matrix across different customer service touch-points within Customer Services • Optimise Productivity and improve profitability • Engage and Manager Partner in a win-win situation to ensure objectives met • Plan Capacity and forecast based on SLA trends and volume to achieve SLA’s with the partner • Drive End to end resolution for all customer complaints measure hand-off’s and automate wherever possible for better customer experience • Re-engineer processes based on audits and observations based on Complaints and feedback • Capture Feedback and VOC from Branches on process improvement continuously • Drive 100% usage of empowerment matrix / data use escalation matrix to resolve customer complaints faster • Focus on Employee Engagement and Satisfaction •...
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