N255 - Telecaller

Engineers Academy is true synonym of success in ESE, GATE, PSUs, SSC-JE and State-AE / JE technical examinations. A decade has passed since Engineers Academy was established with a mission that students of EA should lead the list of successful candidates in technical exams.

Engineers Academy emerged as a pioneer in the ESE, GATE, AE / JE and PSUs exam preparation, setting up new benchmarks year over year.

Engineers Academy is not just a coaching institute but a mentor that motivates &directs; every engineering graduate to their dream destination.

The Role

Your Responsibilities will include :

- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Identifying opportunities for new business development through following up on leads and conducting research on target clients.
- New business generation by meeting potential clients to understand needs and providing relevant solutions.
- Managing the sales process to close new business opportunities.
- Building strong relationships with the existing portfolio of clients.
- Meeting and exceeding weekly and monthly activity and revenue targets.

Skills Required :

- You have at least 4 years of experience ideally in Business Development / Account Manager (B2B), Customer Service or Telesales within Professional Services industry.
- Experience within would be a strong advantage.
- Experience within Technology, Media & Telecom (TMT) and Public Sector would be a strong advantage.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You are highly goal driven and work well in fast paced environments
- You are a strong team player who can manage multiple stakeholders

What's on Offer?

- Opportunity within a company with a solid track record of performance
- Join a market leader within Education
- Strong opportunities to progress your career