Mum - BPO - Team Leader
Published date: 2026/11/08
- Location: Mumbai, Maharashtra, India
Apply
Mum - BPO - Team Leader
Y
Yugn
Mumbai, Maharashtra
Apply
2 days agoFull–time
Profile: Team Leader
Sector: BPO
Location: Mumbai (Work from Office only)
Experience: Min. 1 yr on paper experience as TL
Education: Graduation (any stream)
Salary: Up to 4 lacs CTC + Incentives
Shift Details: Rotational Shifts; 6 days working, 1 Rotational Week Off
Description
• Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/CSAT and DSAT calculations
• Should have managed Team and worked towards bottom quartile
• Manage Attrition and plan career mapping for Agents
• Track Team performance, Coach & mentor them on daily basis
• Pre-Post Briefing session, ensure timely completion & adherence of compliances
• Excellent communication & Team handling skills required
• Create an inspiring team environment with an open communication culture
• Set clear team goals, Delegate tasks, and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Discover training needs and provide coaching
• Listen to team members feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
Mum - BPO - Team Leader
Y
Yugn
Mumbai, Maharashtra
Apply
2 days agoFull–time
Profile: Team Leader
Sector: BPO
Location: Mumbai (Work from Office only)
Experience: Min. 1 yr on paper experience as TL
Education: Graduation (any stream)
Salary: Up to 4 lacs CTC + Incentives
Shift Details: Rotational Shifts; 6 days working, 1 Rotational Week Off
Description
• Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/CSAT and DSAT calculations
• Should have managed Team and worked towards bottom quartile
• Manage Attrition and plan career mapping for Agents
• Track Team performance, Coach & mentor them on daily basis
• Pre-Post Briefing session, ensure timely completion & adherence of compliances
• Excellent communication & Team handling skills required
• Create an inspiring team environment with an open communication culture
• Set clear team goals, Delegate tasks, and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Discover training needs and provide coaching
• Listen to team members feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
0 page views
Related listings
-
Customer Service - International BPO - MumbaiBPOWelcome to Vibrantzz Management Services We are here with some amazing job opportunities Hiring HSC / Graduate Freshers for International Processes Process - Voice / Non - Voice ( Webchat / Email) Travel , Banking , Logistics and Airlines options US ...2026/11/08
-
Openings in Top International Bpo - Salary / Weekend...BPOJob Description We are currently hiring for International BPOs in Mumbai. Rotational Shift UK/US Shift/ Fixed Shift/ Fixed Night Shift Process : Non-Technical (Customer Service) We are hiring Graduates & under Graduate. (Experienced & Fresher...2026/11/08
-
International Voice ProcessBPOGreetings, Job opening for US International Voice Process Â- Work from Office mandatory Job location : - Thane West ( Only Mumbai & Navi Mumbai candidate are applicable ) Qualification : - Minimum HSC Experience : - HSC / Graduates with minimu...2026/11/08