MIS - Team Lead

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma and is headquartered in Noida, Uttar Pradesh. Its investors include Softbank, Ant Financial, AGH Holdings, SAIF Partners, Berkshire Hathaway, T Rowe Price, and Discovery Capital. About the team: Drives and Grows the Revenue for one's portfolio of accounts in the region, through various payment and merchant services. About the role: To be a part of the EDC team, creating business dashboards, work closely with the sales team to understand the business & provide relevant data driven inputs to improve sales efficiency. Expectations/ Role: 1. Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service. 2. Provide support and maintenance to existing management information systems (MIS). 3. Generate and distribute management reports in an accurate and timely manner. 4. Provide recommendations to update current MIS to improve reporting efficiency and consistency. 5. Perform data analysis for generating reports on a periodic basis.6. Review and analyse the monthly, quarterly, and yearly contact centre performance reports. Key Skills Required: 1. 3+ years experience of operations & program management. 2. Strong analytical skills and proficiency with Excel & Access. 3. Highly organized, have multi-tasking skills, and efficient in ambiguous situations. 4. Engage with different teams to find the process gaps and fix them with the right approach. Education: Graduation/Post-Graduation Preferred Why join us : We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people s collective energy and unwavering focus on the customers, and that s how it will always be. We are the largest merchant acquirer in India. Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India s largest digital lending story is brewing here. It is your opportunity to be a part of the story