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MIS Executive - Call Centre

Published date: 2024/01/10
  • Location: Navi Mumbai , Maharashtra, India
KRA-Key responsibility Area • Minimum 2 years of experience working in MIS or Data Analyst role • Knowledge : Understanding of the process, evaluation & feedback, reporting and analysis • Establish controls on Transaction Processing, aiming for a Zero Defect Output • Report and Publish data Metrics • Publish Dashboards - Hourly, Daily, Weekly and Monthly • Provide Feedback and suggestions for improvement • GAP Analysis • Error Analysis and RCA • Adherence to Internal and External MIS Audit Requirements • Continuous Focus and Drive to meet and exceed SLA s • Drive Org. Level Initiatives based on data Experience • Certification in excel based courses • Graduate or 3 year diploma must 12+3 years of education Criteria • The candidate should have excellent problem solving capabilities and lateral thinking skills • Minimum 2-3 years of experience working in MIS or Data Analyst role • Knowledge : Understanding of the process, evaluation & feedback, reporting and analysis • SQL knowledge preferred • Should be fluent in Spoken and written English. Knowledge of regional language is desired. • Ability to handle pressure and a natural go getter • Understanding of the Business situation and capability to address issues
Company Name: Centaur Recruiters

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