MIS Executive
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Roles and Responsibilities :
Maintain reports spreadsheets for historical data, lead email queues
Hand on experience on Scheduling on Excel (using Erlang or other models) for the Process/Processes to ensure forecasted service level (SL) for the day is met / improved. In case line staffing is provided, ensuring that the staffing schedules meet the requirements satisfactorily. This can be a weekly, bi-weekly or a monthly activity.
Prepare first level presentation and documents on various transition updates
Work closely with RTAs (Real Time Analysts) to provide WFM support.
Providing insights on existing data to internal/external partners
Experience in scheduling with any WFM tool in call center environment
Work with Operations for daily, weekly monthly reports
Ability to perform Capacity planning on Excel on a rolling 3 months basis to help generate a hiring plan for optimum staffing this could be at a weekly level as well
To perform root cause analysis for the days the process has missed its targets and suggest corrective action
Presenting available leave slots considering current staffing requirements
Should be able to connect with client and the Process management on issues relating to WFM
Provide reports pertaining to SL, Staffing requirements and Forecast deviation
Ensure timeliness and accuracy of monthly billing files that get sent to the client for approval.
Develop reports and tools to give daily and weekly transparencyto Sr. Management on run rate.
Knowledge:
∙Should Know How to Work On Bpo Model
∙Should Know How to Make Sla Reports, Daily Reports
∙Ms Word, Ppt, Excel, V Look Up, H Look Up, Index, Match, Offset,
Chart, Pivot Table, Macro Recording
∙Should have Knowledge About Vba( Visual Basic Application)
∙Knowledge of Data Management, Data Compiling, Collation
Working Days / Hours / Benefits:
6 days week – (Monday to Saturday)
Working Hours – Permanently Night Shifts
Growth Opportunity within the organization.
Employee centric Organization.
Job Types: Full-time, Regular / Permanent
Salary: ₹300,000.00 - ₹500,000.00 per year
Schedule:
Monday to Friday
US shift
Application Question(s):
What is your current CTC?
What is your expected CTC?
What is your notice period?
How many years of experience do you have in MIS ?
Are you comfortable working in a US Shift?
Work Location: One location
Speak with the employer
+91-XXXXXXXXXX
Maintain reports spreadsheets for historical data, lead email queues
Hand on experience on Scheduling on Excel (using Erlang or other models) for the Process/Processes to ensure forecasted service level (SL) for the day is met / improved. In case line staffing is provided, ensuring that the staffing schedules meet the requirements satisfactorily. This can be a weekly, bi-weekly or a monthly activity.
Prepare first level presentation and documents on various transition updates
Work closely with RTAs (Real Time Analysts) to provide WFM support.
Providing insights on existing data to internal/external partners
Experience in scheduling with any WFM tool in call center environment
Work with Operations for daily, weekly monthly reports
Ability to perform Capacity planning on Excel on a rolling 3 months basis to help generate a hiring plan for optimum staffing this could be at a weekly level as well
To perform root cause analysis for the days the process has missed its targets and suggest corrective action
Presenting available leave slots considering current staffing requirements
Should be able to connect with client and the Process management on issues relating to WFM
Provide reports pertaining to SL, Staffing requirements and Forecast deviation
Ensure timeliness and accuracy of monthly billing files that get sent to the client for approval.
Develop reports and tools to give daily and weekly transparencyto Sr. Management on run rate.
Knowledge:
∙Should Know How to Work On Bpo Model
∙Should Know How to Make Sla Reports, Daily Reports
∙Ms Word, Ppt, Excel, V Look Up, H Look Up, Index, Match, Offset,
Chart, Pivot Table, Macro Recording
∙Should have Knowledge About Vba( Visual Basic Application)
∙Knowledge of Data Management, Data Compiling, Collation
Working Days / Hours / Benefits:
6 days week – (Monday to Saturday)
Working Hours – Permanently Night Shifts
Growth Opportunity within the organization.
Employee centric Organization.
Job Types: Full-time, Regular / Permanent
Salary: ₹300,000.00 - ₹500,000.00 per year
Schedule:
Monday to Friday
US shift
Application Question(s):
What is your current CTC?
What is your expected CTC?
What is your notice period?
How many years of experience do you have in MIS ?
Are you comfortable working in a US Shift?
Work Location: One location
Speak with the employer
+91-XXXXXXXXXX
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