MIS Executive
Published date: 2024/01/10
- Location: Chennai, Tamil Nadu, India
Prepare timely and accurate MIS reports and dashboards asrequired by the stakeholders • Interact and work closely with management, internal stakeholders& clients to understand the business information needs • Ensuring all reports & dashboards are prepared as perstakeholder requirements as per the desired frequency (weekly/ monthly/quarterly) • Ensure regular review with the MIS Team Lead for 100% accuracybefore populating any customized dashboard or generating any customizedreport • Track and follow up with relevant stakeholder for timelyupdation and data management of parameters (key SLA metrics such as run-rate etc.) • Generate account level reports (billable and non-billable) onforecasting, scheduling (both onshore and offshore) and performanceagainst SLAs, CSAT, Quality etc. • Ensure zero non-compliances on process audit on data securityand compliance • Support and adopt tools and systems for efficient MISgeneration and reporting system • Continuous support to the manager in rolling out new techniquesand initiatives to increase productivity
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