Medical Expert (OPE00511)

About Us

ACKO is India’s first and only fully-digital Insurtech (product) company to have taken insurance by storm. You might have seen our cool ads or are already a customer and we hope you have noticed how we are rewriting the rules of the insurance game constantly and persistently.

Based out of Bangalore, we are solving for the Indian market. But we are a part of a global wave of insurtech startups such as ZhongAn in China , Oscar, Lemonade, Metromile in the US, that are known to succeed owing to their business models and technology.

We are a unicorn backed by a slate of marquee investors like Binny Bansal, Amazon, Ascent capital, Accel, SAIF, Catamaran, General Atlantic and Multiples. In only four years since our inception and operations, our products have reached ~75M unique users. We have partnered with some of the biggest names of the digital ecosystem such as Amazon, Ola, RedBus, Oyo, Lendingkart, ZestMoney, GOMMT group etc.

At ACKO, job roles are focused at impact and we’re here to transform the way the industry operates. Innovation drives us and our products, and we are poised to disrupt insurance, powered by our pioneering products. We have changed the landscape of this age old sector in a growing economy like India and have miles to go from here.

After having crossed the $1B valuation mark, our eyes set on even bigger milestones. If you think we’re just about growth and numbers, employee wellbeing lies at the core of all our programs and policies. We are a regular ‘Great Place to Work’ winner and consistently feature on Linkedin’s list of top startups. Currently 1000 strong, we are hiring across all functions.

Job Description

Competencies and Skills Required: A medico insurance professional who has a sound medical and insurance regulations knowledge. Must be well versed with the current medical management protocols. Should have strong Communication skills, conviction to get things done, an extremely good team player who can coordinate with multiple stakeholders and has a complete understanding of the health insurance, personal accident and other benefit claims domain. Must have a strong analytical mind, problem solving attitude & must have a quality of building and managing teams. Having a sales mindset to explain the benefits of health insurance to the customers, clarify their doubts and be able to pitch the right product for them Calling the customers and performing Tele MER to assess the medical condition of the customers. Ask detailed questions and capture all relevant points wrt customer health to help the underwriting team decide on issuing or rejecting the proposal for policy issuance Clarify any questions with respect medical check ups and any other queries that the customer may have wrt the purchase journey Coordination with multiple stakeholders on a daily basis to understand the pain points and provide immediate effective resolution Ensure standardization of medical decisions across the team. Ensure legal compliance by following company policies, procedures, guidelines, as well as IRDA regulations. Maintains quality customer services by following customer service practices; responding to customer inquiries. Accomplishes organisation goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Excellent communication - English and Hindi (additional languages such as Malayalam, Tamil, Telegu, kannada good to have but not must have