Mass Retail Experience
Published date: 2024/01/10
- Location: Pune, mahrastra , India
Fault reduction through call listening and end to End RCA for journeys and problem resolution raised by call center, FGD and other internal groups
• Eliminating need for call by process / journey corrections (tactical)SR closure Reduction of repeat SR
• Driving App Adoption through changes in DT scenarios and communicating self-help (App / USSD) features to frequent callers
• Handling VIP customers
• Handling escalation from all touch points ( Pre and Post )
• Reduction in calls / complaints
• Eliminating need for call by process / journey corrections (tactical)SR closure Reduction of repeat SR
• Driving App Adoption through changes in DT scenarios and communicating self-help (App / USSD) features to frequent callers
• Handling VIP customers
• Handling escalation from all touch points ( Pre and Post )
• Reduction in calls / complaints
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