Marketing
Published date: 2026/11/08
- Location: Gurugram, Haryana, India
Job details
Job Type
Regular / Permanent
Full Job Description
Group Company: HDFC Bank Limited
Designation: Credit Cards-Marketing & Product-Sales Officer
Position description: To provide support on various activities for Prepaid cards (INR & Forex) for corporate relationships
Primary Responsibilities:
• The objective of this role is to provide support on various activities for Prepaid cards (INR & Forex) for corporate relationships.
• JOB PURPOSE: Assisting Service Manager for below activities:
• 1. Query Resolution - End to end resolution of corporate request within defined TAT.
• 2. Day to Day Operational Activities - Card Indent/Load/Reload/encashment/Balance Transfer/Demographic Updation, Resolve rejections.
• 3. Follow-up with corporate for payment against loading / indent received or via se versa.
• 4. Follow-up with the corporate for the account details to reverse the fund payable to corporate from our dummy.
• 5. Take ahead with concern team for dispute raised by card holder and follow up as per TAT.
• 6. Follow-up for encashment raised by corporate, resolve rejections if any.
• 7. Follow-up with our internal team for FX invoice and submission to corporate.
Additional Responsibilities:
• 1. Handling calls received from channels or Relationship Managers
• 2. Preparation of Daily / Weekly MIS to important Corporates such if any.
• 3. Extracting relationship level details and sharing the same with the Corporate or Relationship Manager on an adhoc basis
• 4. Coordinating with various stake holders and getting timely response for end to end resolution of the customer’s concern
Job Type
Regular / Permanent
Full Job Description
Group Company: HDFC Bank Limited
Designation: Credit Cards-Marketing & Product-Sales Officer
Position description: To provide support on various activities for Prepaid cards (INR & Forex) for corporate relationships
Primary Responsibilities:
• The objective of this role is to provide support on various activities for Prepaid cards (INR & Forex) for corporate relationships.
• JOB PURPOSE: Assisting Service Manager for below activities:
• 1. Query Resolution - End to end resolution of corporate request within defined TAT.
• 2. Day to Day Operational Activities - Card Indent/Load/Reload/encashment/Balance Transfer/Demographic Updation, Resolve rejections.
• 3. Follow-up with corporate for payment against loading / indent received or via se versa.
• 4. Follow-up with the corporate for the account details to reverse the fund payable to corporate from our dummy.
• 5. Take ahead with concern team for dispute raised by card holder and follow up as per TAT.
• 6. Follow-up for encashment raised by corporate, resolve rejections if any.
• 7. Follow-up with our internal team for FX invoice and submission to corporate.
Additional Responsibilities:
• 1. Handling calls received from channels or Relationship Managers
• 2. Preparation of Daily / Weekly MIS to important Corporates such if any.
• 3. Extracting relationship level details and sharing the same with the Corporate or Relationship Manager on an adhoc basis
• 4. Coordinating with various stake holders and getting timely response for end to end resolution of the customer’s concern
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