Managing Director - HR Shared Services

The Head of Shared Services job supervises the development and management of HR campaigns that integrate providing support and technical assistance to employees and managing processes and policies of shared services. Leading multiple teams of high-level directors and managers in the HR operations department function, this job requires complexity and strong operational direction to maintain and implement HR transactions and administer routine functional HR work, assuring business alignment within organization.

Key Responsibilities and Duties
• Oversees HR transactions related to onboarding, transfers, reorganizations, new hires, terminations, employee verifications, and background check process.
• Supervises job and personnel data changes and records pertaining to benefits, compensation, leaves of absence, retirement.
• Directs the strategy to manage and maintain statistical reporting of internal management and external agencies as well as approves data and reports for compensation and benefit programs.
• Liaises and works with other key functional areas, including payroll, compensation, benefits, HRIS, finance, legal and information technology teams.
• Reviews the planning and investigation into lower level employee relations inquiring and performance coaching with Human Resources Business Partners (HRBPs).
• Communicates with professional leaders who specialize in a variety of shared services strategies and channels for how to best align business results within the organization.
Educational Requirements
• University (Degree) Preferred
Work Experience
• 10+ Years Required
Physical Requirements
• Physical Requirements: Sedentary Work

Career Level
12PL

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Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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