Manager-TM-TES Delivery

Location:

Mumbai, IN

Function: Technology/ IOT/Cloud

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Manger –TM TES Delivery

Job Level/ Designation

Manager / M1

Function / Department

TES / Technology

Location

Mumbai

Job Purpose

The role will be responsible for Governance, monitoring of the delivery SLA against and to Fulfill the key demands/ projects as per the customer /business requirements.

Key Result Areas/Accountabilities

Key Accountabilities:

Executes End to End Operational Processes & Procedures for driving Service Delivery and ensuring the CRFS compliance. Ensure governance of process adherence, effective project management.

Engagement with cross functional team to enhance order conversion to delivery to support business to accelerate the revenue realization.

Co-ordinate with circles for service delivery and partners to customer expectation.

Drive customer acceptance and commissioning of service of accelerating revenue. Drive quality; audit initiatives and raise the benchmark continuously to improve customer experience.

Evolve SLA and KPI driven operations across circles to provide best in class customer experience for Business team on Service Delivery Domain.

Core Competencies, Knowledge, Experience

5 to 8 Years’ experience in the field of project Management, Data Communications, Telecom and networking.

Demonstrate experience of working in Telecom Service delivery function.

Experience with Data Networking platforms and Enterprise products & Services.

Project Management skills

Vendor governance / resource utilization.

Transmission and IP knowledge will be added advantage.

Must have technical / professional qualifications

B.E

Good Stakeholders Management skills to interface with customers and business team.

Proven people management skills

Effective communication and interpersonal skills

Proactive in approach with positive attitude

Balanced in handling emergencies.

Experience in virtual team management

Project management certification added advantage.

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership