Manager - Technical Training - BPO
Published date: 2024/01/10
- Location: Bhopal, Madhya Pradesh, India
Develop, implement, and monitor training programs within the organization.
• Supervise technical training for staff.
• Running Leadership, Soft Skills and Customer Service Training sessions
• Creating roadmaps
• Creating Induction Program for each LOB
• Working closely with the Leadership team to create Process Flowcharts
• Helping in designing of the training curriculum and rolling out training calendar for each month/quarter
• Create testing and evaluation processes
• Conduct performance...
• Supervise technical training for staff.
• Running Leadership, Soft Skills and Customer Service Training sessions
• Creating roadmaps
• Creating Induction Program for each LOB
• Working closely with the Leadership team to create Process Flowcharts
• Helping in designing of the training curriculum and rolling out training calendar for each month/quarter
• Create testing and evaluation processes
• Conduct performance...
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