Manager, Tech Support
Published date: 2026/11/07
- Location: Chennai, Tamil Nadu, India
: Technology
Primary Location: Asia-India-Chennai
Schedule: Full-time
Employee Status: Permanent
Posting Date: 24/Aug/2022, 12:13:36 AM
Unposting Date: Ongoing
Role Responsibilities
• Stakeholders Management and mentoring team members for effective deliveries.
• Practice sustainable incident response and blameless post-mortems.
• Should be able to perform support activities and handling the stakeholders end to end.
• Should be responsible for all Production bugs and its delivery.
• Incident Management and Change Management are the key tasks.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Should be willing to work in night shifts as well.
Must have:
• Overall IT experience of 8-12 years with an added knowledge on Banking Domain.
• Systematic Problem solving approach, coupled with a strong sense of ownership and drive
• Approachability
• Knowledge on Java and familiar code review.
• Knowledge of Oracle SQL queries, Kong, Python, Splunk
• Knowledge on Web Server, Tomcat
• Understanding of Unix/Linux systems from kernel to shell and beyond, taking in system libraries, file systems, and client-server protocols along the way
• Experience with algorithms, data structures, complexity analysis and software design
• Experience working in a Microsoft environment
• Expertise in designing, analyzing and troubleshooting large-scale distributed systems
• Experience using Agile methodologies
• Leadership quality and skills to manage agile tasks for bug fixes / release coordination from PSS.
• Should be able to transform into System Reliability Transformation journey.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding
Primary Location: Asia-India-Chennai
Schedule: Full-time
Employee Status: Permanent
Posting Date: 24/Aug/2022, 12:13:36 AM
Unposting Date: Ongoing
Role Responsibilities
• Stakeholders Management and mentoring team members for effective deliveries.
• Practice sustainable incident response and blameless post-mortems.
• Should be able to perform support activities and handling the stakeholders end to end.
• Should be responsible for all Production bugs and its delivery.
• Incident Management and Change Management are the key tasks.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Should be willing to work in night shifts as well.
Must have:
• Overall IT experience of 8-12 years with an added knowledge on Banking Domain.
• Systematic Problem solving approach, coupled with a strong sense of ownership and drive
• Approachability
• Knowledge on Java and familiar code review.
• Knowledge of Oracle SQL queries, Kong, Python, Splunk
• Knowledge on Web Server, Tomcat
• Understanding of Unix/Linux systems from kernel to shell and beyond, taking in system libraries, file systems, and client-server protocols along the way
• Experience with algorithms, data structures, complexity analysis and software design
• Experience working in a Microsoft environment
• Expertise in designing, analyzing and troubleshooting large-scale distributed systems
• Experience using Agile methodologies
• Leadership quality and skills to manage agile tasks for bug fixes / release coordination from PSS.
• Should be able to transform into System Reliability Transformation journey.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding
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