Manager (Team lead EXP is must) BPO Background

Experience 10+ years (BPO Background)

Budget 9-10 LPA

Role Manager (team lead exp is must)

Location: Nagpur

Summary/Objective

The position encompasses the role of an

Business HR focusing on all activities related to Business partnering role. The potential recruit is expected to have a solid experience in HR practices, statutory compliance and a sound knowledge in HR Engagements and Touchpoints.

MANDAT Very Important & Vital Pointers assessment to evaluate with respective candidates:

Employee relations / conducted employee engagement

RAG Analysis / SKIP meet

Attrition analysis

Retention analysis

POSH / disciplinary action.

Leave & attendance management.

Conducting Rewards & Recognition / Induction /Orientation.

FTEs handled under their span.

HR Business Partner
• Support end to end HRBP delivery.
• Foster a strong business relationship with the stake holders
• Induction and assimilation of the new joiners
• Employee Confirmation, Performance Management and Appraisals
• Employee Grievance and counseling
• Conduct regular employee connect sessions to understand their concerns and implement action plan to address them
• Conduct weekly meetings with respective business units
• Focus on supervisory enablement activities
• Plan and execute engagement activities for the location
• Address and resolve employee queries in a timely manner
• Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations
• Maintain in-depth knowledge of legal requirements related to day-to-day management of

employees and ensuring regulatory compliance
• Work closely with management and employees to improve work relationships, build morale and increase productivity
• Provide HR policy guidance and interpretation
• Attrition Management and retention
• Manage all the documentation related to the employees that includes employee files,

promotion/appraisal documents, statutory documents and exit documents

Reports, Audits & Compliances
• Responsible for managing internal reports related with Attrition Analysis
• Insuring proper database of reports are maintained
• Manage & facing internal & external audits
• Adhering to QMS & ISMS compliances

Training & Development
• Ensuring that proper induction and adequate trainings are been imparted to employees
• Facilitate & co-ordinate internal & external trainings for the employees

Corporate Initiatives
• Oversee and coordinate day-to-day services and operations of the organization, ensuring compliance with

company policies, procedures, regulations and standards of practice

Desired Candidate Profile

Education

(UG - Any Graduate - Any Specialization) AND (PG- Post Graduate Specialization in Human Resource Management
• Understands IT/ITES culture
• Excellent Oral and Written Communication skills
• Good client interfacing skills
• Energetic and self driven individual
• Employee development and performance management skills.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Integrated knowledge and understanding of human resources concepts, practices, systems, and procedures.
• Ability to make administrative/procedural decisions and judgments.
• Flexible to work in shifts