Manager - State Head
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
Generation of revenue in his/her State.
• Ensuring timely payment collection from customers.
• Increase Operating Profit for his/her State to deliver Service performance.
• Safety and Compliance
• Responsible for overall management of the State Operations and Call Center(s)
• Deliver on all State target deliverables including Revenue and Collection Targets
• Responsible for Material Management and interaction with the HO and Coimbatore factory
• In charge of all Repair Center and repair activities in the state
• Call management including Daily Management (DM) rigor at the Call Centers / State
• Call performance & MIS management to customers
• State level customer interactions including escalations from the regional offices
• Performance management of the team
• Hiring for additional resources or backfilling for attrition
• PO renewal & Hanging Hardware (HH) tender handling
• Deliver on Value Added Services (VAS) targets
• Final approval for TA & DA for Service Engineers.
• Regular visits to customer for discussion on service performance and pending payments and POs.
• Ensuring timely payment collection from customers.
• Increase Operating Profit for his/her State to deliver Service performance.
• Safety and Compliance
• Responsible for overall management of the State Operations and Call Center(s)
• Deliver on all State target deliverables including Revenue and Collection Targets
• Responsible for Material Management and interaction with the HO and Coimbatore factory
• In charge of all Repair Center and repair activities in the state
• Call management including Daily Management (DM) rigor at the Call Centers / State
• Call performance & MIS management to customers
• State level customer interactions including escalations from the regional offices
• Performance management of the team
• Hiring for additional resources or backfilling for attrition
• PO renewal & Hanging Hardware (HH) tender handling
• Deliver on Value Added Services (VAS) targets
• Final approval for TA & DA for Service Engineers.
• Regular visits to customer for discussion on service performance and pending payments and POs.
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