Manager-Service Quality & Product Excellence
Published date: 2026/11/07
- Location: Shapur, Gujarat, India
• Provide assurance of Service Quality and Process Excellence standards for all customer journeys within Rural Banking across all Asset and Liabilities products.
• Perform checks at branches to verify if the laid process/polices are adherence by all team members.
• To acquire good knowledge of policies and procedures of the bank and guide team on preventive/corrective measures.
• Execute the Service Quality and Process Excellence Training for the branches.
• Conduct branch visits in the state/region as per approved plan within assigned man-days.
• Verify records and registers maintained at branch for monitoring, supervision, administrative and HR related aspects.
• Escalate critical issue to the business team which require immediate attention.
• Identification, Investigation and reporting of frauds/misappropriation in any.
• Flag off early warning signals in the portfolio or any process gaps.
• Conduct compliance checks and report for any deviations.
• Prepare and submit the SQPE reports within defined timelines.
• Interact with the business team supervisors to discuss and update on key observations noted at branch.
• Reporting to Regional Manager on work progress.
• Perform checks at branches to verify if the laid process/polices are adherence by all team members.
• To acquire good knowledge of policies and procedures of the bank and guide team on preventive/corrective measures.
• Execute the Service Quality and Process Excellence Training for the branches.
• Conduct branch visits in the state/region as per approved plan within assigned man-days.
• Verify records and registers maintained at branch for monitoring, supervision, administrative and HR related aspects.
• Escalate critical issue to the business team which require immediate attention.
• Identification, Investigation and reporting of frauds/misappropriation in any.
• Flag off early warning signals in the portfolio or any process gaps.
• Conduct compliance checks and report for any deviations.
• Prepare and submit the SQPE reports within defined timelines.
• Interact with the business team supervisors to discuss and update on key observations noted at branch.
• Reporting to Regional Manager on work progress.
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