Manager - Sales - BPO (5-10 yrs)
Published date: 2026/11/08
- Location: Mumbai, Maharashtra, India
Main duties are as follows :
1. Liaison with the call center teams and drive the daily & weekly Lead & Revenue targets
2. Liaison with the Field teams, share and drive revenue targets
3. Conduct weekly & monthly reviews with the call centers
4. Ensure data adequacy & optimum utilization of data
5. Ensure all campaigns perform to optimum level
6. Ensure revenue is generated by Field Teams on the Leads generated by the Call Center
7. Identify gaps in processes and take necessary actions
8. Ensure creation of dashboards and sharing the same with the internal and external teams
9. Improve Agent Productivity
10. Ensure timely Certification, OJT & Training of Agents in all centers through T&Q Team
11. Ensure proper Training module / script creation, revision and adherence as per process requirement with the help of T&Q
12. Calibrate/ Brage calls for all centers along with T&Q
13. Manage customer / channel escalations
14. Business planning of the...
1. Liaison with the call center teams and drive the daily & weekly Lead & Revenue targets
2. Liaison with the Field teams, share and drive revenue targets
3. Conduct weekly & monthly reviews with the call centers
4. Ensure data adequacy & optimum utilization of data
5. Ensure all campaigns perform to optimum level
6. Ensure revenue is generated by Field Teams on the Leads generated by the Call Center
7. Identify gaps in processes and take necessary actions
8. Ensure creation of dashboards and sharing the same with the internal and external teams
9. Improve Agent Productivity
10. Ensure timely Certification, OJT & Training of Agents in all centers through T&Q Team
11. Ensure proper Training module / script creation, revision and adherence as per process requirement with the help of T&Q
12. Calibrate/ Brage calls for all centers along with T&Q
13. Manage customer / channel escalations
14. Business planning of the...
0 page views
Related listings
-
Domestic || Hindi BPO || Customer Care - Need 12th/10th...BPOExcellent Opportunity for you to work with India's Leading Call Centers • Fresher Candidates Can Apply Only • Process Inbound/ Outbound • Salary - 12K to 22K + Incentives Salary: INR 1,50,000 - 3,50,000 P.A. Depends ON YOUR Interview Industry:BPO / C...2026/11/09
-
Sales executive for international BPOBPOHIRING CANDIDATES FOR INTERNATIONAL PROCESS , NIGHT SHIFT IS THERE , HOME PICK UP AND DROP SERVICE IS AVAILABLE Job Types: Regular / Permanent, Full-time Salary: Up to ₹31,739.29 per month Benefits: • Health insurance • Paid sick time • Provident Fun...2026/11/09
-
International Call CenterBPO• Providing customers with information on products, services & offers • Take calls from customers and do outbound calling • Identifying customer needs • Taking customer calls and solving queries • It is a Full Time Customer Support / TeleCaller j...2026/11/09