Manager - Retail Store Operations
Published date: 2024/01/10
- Location: Siliguri, West Bengal, India
Job Purpose
Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)
Key Result Areas/Accountabilities
• Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
• Ensure and monitor quality of acquisition
• Ensure availability of stock adhering to norms
• Deliver overall revenue targets through channels
• Achieve total target for up-selling and cross-selling
• Facilitate roll-out of VMS/MI (incl. selection of partners, location etc.) and meet expansion targets
• Coach channel partners to improve efficiency, drive profitability and adherence to processes
• Manage churn and customer satisfaction for walk-in customers at touch point
Core Competencies, Knowledge, Experience
• P&L management skills
• Understanding of store management and customer relationship management
• Leadership & people management skills
Must Have Technical / Professional Qualifications
Graduate
Experience in the retail industry
Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)
Key Result Areas/Accountabilities
• Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
• Ensure and monitor quality of acquisition
• Ensure availability of stock adhering to norms
• Deliver overall revenue targets through channels
• Achieve total target for up-selling and cross-selling
• Facilitate roll-out of VMS/MI (incl. selection of partners, location etc.) and meet expansion targets
• Coach channel partners to improve efficiency, drive profitability and adherence to processes
• Manage churn and customer satisfaction for walk-in customers at touch point
Core Competencies, Knowledge, Experience
• P&L management skills
• Understanding of store management and customer relationship management
• Leadership & people management skills
Must Have Technical / Professional Qualifications
Graduate
Experience in the retail industry
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