Manager - Retail Store Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider.

The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.

The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence.

The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Store Manager

Job Level / Designation

Function / Department

Retail

Location

Sahranpur

Job Purpose

To manage the profitability of the company owned store

Key Result Areas / Accountabilities

Sales

1. Achieve sales target for all products (Voice-Post-paid / prepaid, enterprise Products / Solutions etc.) at a VodafoneIdea store

2.Ensure and monitor quality of acquisition through the store

Revenue
• Deliver revenue targets for the store by driving Plan upgrade, Prepaid Recharges, Premium Numbers sales etc
• Increase revenue per footfall by aiding customers purchase decisions

Return of Investment
• Achieve profitability (Return on investment) targets for the store
• Maximise Savings on operational cost by Minimizing losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service
• Manage churn and achieve customer satisfaction for walk-in customers
• On-board customers on digital platforms and encourage usages by educations

Store Management
• Ensure adherence to store processes in terms of Cash Management, documentation and systems
• Ensure infrastructure / store upkeep in prescribed conditions
• Maintain availability of stock at the store while adhering to norms
• Ensure appropriate placement of pop-ups and marketing displays at store

Marketing
• Execute marketing, branding and promotion activities
• Ensure fliers / brand POS are available at store

Core Competencies, Knowledge, Experience
• Store Management
• Team Management

Must have technical / professional qualifications
• Graduate with P&L Management skills.
• 2-3 years of work experience in Retail Industry
• Store Management & Customer Relationship Management

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership