Manager-Retail Franchisee Operations
Published date: 2024/01/10
- Location: Coimbatore, Tamilnadu , India
Job Req ID: 41193
Location: Coimbatore, IN
Function: Retail
About:
Role
FOFO Lead
Job Level/ Designation
M1
Function / Department
Retail
Location
Pondy
Job Purpose
Build up sales and service infrastructure through identifying quality channel partners, retain them by ensuring profitability.
Responsible for customer service through higher TNPS/EQ, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.)
Achievement of key targets (Revenue, RoI) for FOFO channel
Execution of all strategies and plans for the FOFO channel
Key Result Areas/Accountabilities
Ownership of revenue targets for FOFO channel
Accountability for overall FOFO channel profitability
Expansion of franchise channel- Identification & recruitment of FOFO channel Partners
Monthly reviews and planning for FOFO with regular updates to the Retail Lead
Team conflict resolution
Coaching and training of franchisee owners/CREs
Regulatory compliance
Core Competencies, Knowledge, Experience
Good communication skills & Distribution/channel management skill
P&L management skills
Awareness on technology advancements & new digital product knowledge
Leadership & People management skills/conflict management
Understanding of store management and customer relationship management
Problem Solving
Must have technical / professional qualifications
Essential : Graduation – Regular/MBA
Desired : post - graduation in business management/MBA
work ex: 1 - 4 years
Experience in the retail/ sales industry
Open to mobility
People management skills
Location: Coimbatore, IN
Function: Retail
About:
Role
FOFO Lead
Job Level/ Designation
M1
Function / Department
Retail
Location
Pondy
Job Purpose
Build up sales and service infrastructure through identifying quality channel partners, retain them by ensuring profitability.
Responsible for customer service through higher TNPS/EQ, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.)
Achievement of key targets (Revenue, RoI) for FOFO channel
Execution of all strategies and plans for the FOFO channel
Key Result Areas/Accountabilities
Ownership of revenue targets for FOFO channel
Accountability for overall FOFO channel profitability
Expansion of franchise channel- Identification & recruitment of FOFO channel Partners
Monthly reviews and planning for FOFO with regular updates to the Retail Lead
Team conflict resolution
Coaching and training of franchisee owners/CREs
Regulatory compliance
Core Competencies, Knowledge, Experience
Good communication skills & Distribution/channel management skill
P&L management skills
Awareness on technology advancements & new digital product knowledge
Leadership & People management skills/conflict management
Understanding of store management and customer relationship management
Problem Solving
Must have technical / professional qualifications
Essential : Graduation – Regular/MBA
Desired : post - graduation in business management/MBA
work ex: 1 - 4 years
Experience in the retail/ sales industry
Open to mobility
People management skills
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