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Manager Quality- BPO

Published date: 2026/11/07
  • Location: Thane, Maharashtra, India
Roles & Responsibilities: - · Drive continuous improvement for Transaction Quality and Delivery · Trained /Certified Green Belt preferable · Manage Call Quality & Client related KPI's · Evaluate effectiveness of TQ interventions · Strengthen Quality management processes / framework to improve quality delivery · Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client's expectation · Ability to get out of the...
Company Name: SPES MANNING SOLUTIONS LLP

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