Manager - Quality - Black Belt - BPO

Exp - 8yrs-14yrs

Job Description :
• Single point of contact for Quality Support of Client Account(s)
• Ensuring Implementation of Quality Standards in the Account Providing High Quality Business analytics support to Management team
• Identifying improvement opportunities along with the respective SDLs and Process Head and facilitating launch of projects around these opportunities
• Leading high impact Six Sigma and Lean projects Mentoring Green Belts 8 Security
Roles & Responsibilities :
• Updates himself regularly with Company policies on Information Security Management System.

Ensure subordinates are aware of Company policies, in particular those on Information Security.

Ensure adherence to legal & regulatory requirements as applicable to the nature of work.
• Ensure Process adheres to legal & regulatory requirements as applicable to the nature of work.
• Ensure adherence to the Contractual Requirements of the Process/Function.
• Encourage all subordinates to Report Security Incidents.
• Ensure Compliance and Security Trainings for subordinates are conducted periodically.
• Cooperate with Compliance and Security officers with Security Investigations.
• Monitor Compliance adherence and ensure a monthly review of status.
• Facilitate Regular Audits to detect any compliance or contractual breaches and encourage continuous improvements.
• Ensure Risk assessment is conducted for the process at the start of Operations and on any major change taking place.
• Review Risk Assessment document and implement mitigations strategies
Requirements :
• Black Belt Certification is must
• Risk Assessment document and implement mitigations strategies
• Ensure Compliance and Security Trainings

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