Manager - Prepaid Process & Delivery
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Manager - Prepaid Process & Delivery
Job Level/ Designation
M1
Function / Department
Customer Service
Location
Mumbai, Corporate
Job Purpose / Brief
Responsible for DKYC/ EKYC Prepaid Activation
Ensure proper customer on-boarding experience along with Activation tat and quality in place. End to end close loop of Operation issues.
Job Description/Accountabilities
Responsible for a seamless customer on-boarding in Prepaid through DKYC/ EKYC.
• Ensure proper Customer on-boarding experience and meet minimum standards on Activations TAT.
• Manage operation for timely and error free Activation Journey & ensure seamless customer on-boarding – Prepaid acquisitions & compliance as per audit findings.
• Timely response to specific issues for resolution in co-ordination with IT.
• Build development in App journey to enhance trade experience & seamless experience for customers.
• Publishing the internal prepaid reports on a regular interval (as per process).
• Timely closure of observation shared by RA team.
• Improve TNPS and NPS for Prepaid journeys by: Ensure Support to Filed SnD and Retail teams on IT and NW related issues.
Core Competencies, Knowledge, Experience
• Knowledge of Prepaid processes and surround systems
• Worked on Excel/ Access and BI/ SAS is preferable
Must Have Technical / Professional Qualifications
Graduate/Post Graduate/ MBA
Years Of Experience
3 years plus experience in various customer service roles
Job Level/ Designation
M1
Function / Department
Customer Service
Location
Mumbai, Corporate
Job Purpose / Brief
Responsible for DKYC/ EKYC Prepaid Activation
Ensure proper customer on-boarding experience along with Activation tat and quality in place. End to end close loop of Operation issues.
Job Description/Accountabilities
Responsible for a seamless customer on-boarding in Prepaid through DKYC/ EKYC.
• Ensure proper Customer on-boarding experience and meet minimum standards on Activations TAT.
• Manage operation for timely and error free Activation Journey & ensure seamless customer on-boarding – Prepaid acquisitions & compliance as per audit findings.
• Timely response to specific issues for resolution in co-ordination with IT.
• Build development in App journey to enhance trade experience & seamless experience for customers.
• Publishing the internal prepaid reports on a regular interval (as per process).
• Timely closure of observation shared by RA team.
• Improve TNPS and NPS for Prepaid journeys by: Ensure Support to Filed SnD and Retail teams on IT and NW related issues.
Core Competencies, Knowledge, Experience
• Knowledge of Prepaid processes and surround systems
• Worked on Excel/ Access and BI/ SAS is preferable
Must Have Technical / Professional Qualifications
Graduate/Post Graduate/ MBA
Years Of Experience
3 years plus experience in various customer service roles
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