Manager - Optical Operation

Job Req ID: 24604

Location:
Kolkata, IN

Function: Technology/ IOT/Cloud

About:

Role

TL Optical Operation

Job Level/ Designation

M1

Function / Department

Technology / Transport

Location – Guwahati

Hiring Manager - Sneha Jain

Job Purpose



Responsible for the network and service availability of Optical network in the circle which covers multiple domains like SDH,PTN,OTN & DWDM and enhance the customer experience


Evolve a collaborative approach with circle and NOC, CODE,COG teams along with partners and vendors so as to build & maintain operational excellence and achieve cost leadership


Drive various partners, OEMs and internal stake holders to ensure that the network and services are designed and operated as per the current guidelines

Key Result Areas/Accountabilities



Accountable for operations of circle transmission network and ensures the targeted network KPIs & service SLAs such as 2G,3G,4G & enterprises are met by developing various programs proactively


Accountable for the inventory management and effective use of material in network.


Accountable for the preventive maintenance process in circle.


Drive network quality and network optimization programs to improve customer experience


Build operational relationships with OEMs/MS partners to ensure they exceed the contractual commitments to the organization by creating win-win situations.


Implementation of OSS/Automation process/program in the circle network


Analysis of performance reports, outage reports and carry out remedial actions.


Periodic Network audit and corrective actions


Develop systematic improvement programs for Mobility & Enterprises Services


Synergise with Fiber,IP/MPLS and Planning team to come up with better architecture to enhance network reliability on a periodic manner.


Govern the Logistics and R&R process.


Handling disaster/Critical incidents

Core Competencies, Knowledge, Experience



2-5 years of experience in Telecom Sector including 2~3 years of experience in a NOC/OMCT environment


Technical Expertise in SDH/DWDM/ OTN/Ethernet. Knowledge of IP/MPLS technology.


Understanding in Telecom Standards, Processes like eTOM/TL-9000, OSS/BSS systems and process automation,


People management/leadership skills, Problem Management, Dispute resolution.


Ability to work in dynamic and matrix organization.

Must have technical / professional qualifications

B-Tech Electronics and Telecommunications