Manager – Operations

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Requirements
What you will need to succeed in the role:

Knowledge

A post-graduate diploma or degree in any Commerce or equivalent Financial Background. Higher qualification not a bar provided aspirations are commensurate with the position.
Experience

Desirable if experience in management position with exposure to appraisals, counseling, team building and staff development.
Experience in Securities processing environment, Fund Administration, Transfer Agency Business. Possess relevant Securities background and industry knowledge
Possess at least 12 months of Securities experience and Transfer Agency Operations (this is a mandatory requirement)
In the current role for 12 Months
Skills

Ability to speak and understand English fluently, writes business letters and reports, good conversational / telephone skills.
Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.
Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting
Initiate cost control measures by achieving resource efficiency and managing overheads
Evidence of process management skills with an ability to initiate process improvements
Evidence of very good prioritizing, planning and organizing skills.
Ability to effectively communicate and implement group policies and procedures
Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.
Ability to manage and develop a team staff across a diverse range of processes within an operational environment.
Ability to maintain control, direction and motivation of staff in an ever-changing environment.
Proven experience in change and problem-solving management.
Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements and recognize areas for development
Excellent verbal and written communication skills.
A positive self-starter.
Ability to manage resources to continually improve customer service and achieve productivity targets.
Good communication skills and enjoys working with people in relation to role.
Ability to plan & organize effectively as well as adopt a flexible approach to change.
Will need to possess good multi-tasking skills and be flexible, as operations will cover multiple teams and time zones
Strong Collaborative management skills and flexible to working across all shifts in a 22*5 working environment.
What additional skills will be good to have?)

Relevant certification from CISI – Chartered Institute For Securities and Investment Certifications
Prior experience in Transfer Agency covering processes like Registration, Dealing, Payments & Reconciliation.
Understanding of Financial Market and Mutual/ Hedge Fund operations desirable
You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

***Issued By HSBC Electronic Data Processing (India) Private LTD***