Manager Mortgage

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Manager Mortgage

BPO
Gandhinagar, Gujarat
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21 hours ago
Full–time
Job Requirement Manager / Sr Manager Relevant Experience (Yrs) : Graduate with 13-15 years'experience in underwriting, CD review, Post close quality control Underwriting

Technical/Functional Skills :
• Excellent Mortgage knowledge, knowledge, and experience of property /Mortgage requirements of FNMA & FHLMC.
• Proven organizational skills and demonstrated ability to prioritize and multi-task.
• Strong analytical and communication skills - verbal and written. Good Knowledge of MS Office.
• Customer focused and Excellent Team Player/Strong Interpersonal skills
• Provide prompt, courteous and excellent service at an acceptable cost to all customers and operate in accordance with the company's Statement of Business Practices, Affirmative Action Diversity and other standards.
• Perform credit and property analysis on conventional loan files submitted within the time frame established by departmental management.
• Provides exemplary customer service to both internal staff and external customer by explaining credit decision and offering alternative options when needed.
• Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required. Good in reporting to top management Experience Required 13- 15 years' experience in Mortgage (either underwriting, CD review, Post close quality control Underwriting). Experience with and knowledge of property and credit underwriting requirements of FNMA, FHLMC, and private mortgage insurance companies and over all 10 years of experience in Mortgages Experience handling teams of 100-300 people Roles & Responsibilities : Maintain monthly performance measurements: Timeliness, production goals, compliance/regulatory, and customer satisfaction. Maintaining service level standards, assisting in new-hire trainings, perform internal Quality check, providing floor support and feedback to other staff Maintaining Good relationship both upstream and downstream Escalation points for all client issues Manage Financials for the processes/unit reporting to him.
Keep motivation levels high for all TL's and Mangers reporting into him Generic Managerial Skills :
Good analytical, problem solving, organizational and communication skills needed.

Maintaining service level standards, assisting in new-hire trainings, Perform internal Quality check, providing floor support and feedback to other staff.
Ability to effectively make decisions in an independent manner and availability as a resource advisor for all staff.

Excellent oral and written communication skills are required Education :
Graduate, MBA is a preferred / Knowledge of quality tools is must