Manager - MIS & Analytics - BPO/ITeS (8-10 yrs)
Published date: 2026/11/08
- Location: Mumbai, Mah, India
Manager - MIS & Analytics
- The group has consistently contributed to nation building by creating enterprises that laid the foundation of India's growth.
- Driven by this pioneering spirit, the Tata group has set up Tata Digital to build digital businesses that will address the needs of Indian consumers as well as businesses.
Requirements :
- Minimum 8 years of experience in a MIS management role
- Should have managed Contact Center MIS
- Should have understanding of Contact Centre Operations KPIs
- Ability to establish credibility and rapport with all key stakeholders including product, marketing, engineering teams
- He/she should thrive in a fast-paced and ambiguous environment.
- Should have done Contact Centre volume forecast & capacity planning
- Should have strong MIS & analytics skills
- Candidate should possess good knowledge and hands on experience on advance Excel/VBA, PPT, MySQL & Power BI
- Ability to handle pressure
- Strong written and verbal communication skills
- Should have good presentation skills
- The group has consistently contributed to nation building by creating enterprises that laid the foundation of India's growth.
- Driven by this pioneering spirit, the Tata group has set up Tata Digital to build digital businesses that will address the needs of Indian consumers as well as businesses.
Requirements :
- Minimum 8 years of experience in a MIS management role
- Should have managed Contact Center MIS
- Should have understanding of Contact Centre Operations KPIs
- Ability to establish credibility and rapport with all key stakeholders including product, marketing, engineering teams
- He/she should thrive in a fast-paced and ambiguous environment.
- Should have done Contact Centre volume forecast & capacity planning
- Should have strong MIS & analytics skills
- Candidate should possess good knowledge and hands on experience on advance Excel/VBA, PPT, MySQL & Power BI
- Ability to handle pressure
- Strong written and verbal communication skills
- Should have good presentation skills
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