Manager - Housekeeping (Soft Services )

Job Title : Manager – Soft Services (Facilities Management)

Qualification : BHM

Experience : Minimum - 5 - 7 years experience in facilities management field

Job Profile :
• The management and control of the soft services operation to the agreed specification and to the agreed performance, qualitative and financial targets.
• To provide leadership, role modelling and direction to the delivery teams within the soft services areas of the business.
• To be accountable for excellent service delivery within the soft services team activities and operational objectives ensuring continuous improvements are made.
• To deliver a consistent level of service across site Soft services, within the Company's standards, to the contract specification and agreed KPI performance, qualitative and financial targets.
• Address employee Engagement, drive participation, comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene and cleanliness
• Client and customer retention and satisfaction.
• Oversee day to day running of Site Soft Services in respect to Cleaning and housekeeping
• Evaluate ideas for additional scope

Business Development:
• Evaluate ideas for additional scope of work and additional opportunities for services and recommend to the client as appropriate.
• Provide innovations and comparisons to market trends and forecast, advise clients accordingly.
• Continued improvement across all aspects of catering and cleaning services through innovation and efficiencies.
• Full delivery and execution of Contract Road Map.

Service Delivery:
• Assume full responsibility for management of soft services against contracted scope of works.
• Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded.
• Day to day supervision of the teams.
• Development of a soft services improvement plan for each service.

Person Specification:
• Indicate the skills, knowledge and experience that the job holder should require to conduct the role effectively
• Excellent communication and negotiation skills
• Excellent people management skills, clear thinker with the ability to flex to the demands of the role
• Holder of suitable Qualification relevant to position (desirable) Certificate or equivalent
• Good understanding of services involved with good administrative skills
• Track record of success with strong client relationships, Good financial acumen, ability to work to a budget.
• Ability to understand data, spot trends and prepare reports.
• Ability to build strong relationships with customers and manage their expectation
• Proven strategic thinker with ability to facilitate change where necessary

CRITERIA : CAPACITY TO HANDLE MULTIPLE CLIENT SITES

Salary : Rs 50000/-p.m. plus other benefits

Please forward your CV to : admin@envirotechservices.in

For any query please mail it to us, we shall respond you back.

LOCATION : CHENNAI (OMR- KANDANCHAVADY - PERUNGUDI