Manager, General & Targeted Mandatory Training

The Role Responsibilities

Make an impact every day with Information & Cyber Security (ICS)
• Within Technology, Transformation and Operations (TTO) SC has established a world class 1st line Information and Cyber Security (“ICS”) capability to support the Business, Function and Region to deliver their strategy and continuously improve ICS posture against ever evolving threats. These are challenges that impact our clients globally. Our ICS team develops the platforms, drives the processes and builds partnerships to benefit millions of people every day.
• The team thrives in providing solutions to complex issues, devote time and energy to designing new and innovative solutions, and all in an environment that demands being risk-aware, not risk-averse. ICS chooses progress over perfection and aims to always participate with a constructive purpose. The team makes an impact wherever they are based, be it in our offices around the world, our Global Business Solution centres in China, India, Malaysia and Poland, or even from our home.
• Now you have an opportunity to make a meaningful impact with a diverse and passionate team of creators, innovators and achievers. With us, you’ll learn, be inspired, and make an impact every day. The success of our work hinges on how we use the unique diversity of our people to realise the effects we seek to achieve: Always on. Always safe. Always Simple.

People Security, ICS
• The People Security (PS) team is responsible for fostering a culture of cyber awareness and resilience to protect the Bank and our clients from cyber threats. It does this through creating campaigns to drive behaviour change amongst a range of populations including employees, executives, high risk roles, third parties and customers.
• It drives the design, development, deployment, and enablement of delivery via virtual, instructor-led, and digital campaigns, enabled by global awareness communities of practice, based on employees’ roles and risk types. The team’s remit spans general employee awareness, role-based training, executive engagement, phishing awareness and simulation exercises, field enablement, communications, assessing and remediating behaviour change, and risk reporting, operations and strategy, as well as Skills Academies.

Main Purpose of Role:
• The Manager, General & Targeted ICS Training will be responsible for delivering engaging and memorable learning experiences that help our Bank-wide and targeted training communities understand how to mitigate a range of ICS-related risks and behave securely in their day-to-day lives.
• As a training expert, they will be responsible for maturing the ICS Training & Awareness (T&A) team’s mandatory e-learning portfolio, using their own experience alongside insights from across the Bank to radically transform the way we educate and train colleagues across the Bank.
• A practiced trainer, they will use a range of adult learning and human-centric design principles to create and deliver content that directly and effectively influences security behaviours and cyber risk decision making amongst their target audiences. They will be competent in using industry recognized learning management systems and adult learning frameworks to deliver best-in-class distance learning at scale.
• They will partner with key stakeholders (including ICS T&A Product Owners, People Capability and external vendors) to ensure T&A initiatives are designed and developed to an industry-leading standard, helping to translate complex topics into engaging, digestible and memorable learning.

Responsibilities

Business
• Write compelling stories and design learning pathways to bring ICS threats to life in an engaging and meaningful way, guided by adult learning principles and frameworks
• Create innovative digital and face-to-face learning material that can engage employees, adapting messaging and learning approaches to best suit populations based on their location, role, and level of seniority
• Provide clear briefs to internal designers and 3rd party agencies to develop impactful training material, using your expertise to provide creative direction along the way to ensure learning is effective and impactful
• Provide close oversight of external vendors responsible for delivering new e-learning projects, coordinating with a broad range of internal stakeholders to ensure learning materials are provided, reviewed and signed off within tight timeframes
• Ensure all general and targeted e-learning is kept up-to-date and relevant, or retired
• Support the Lead, General, Targeted & Executive Training in defining additional targeted communities and their attributes, and in creating targeted training content in line with bespoke country and business requirements
• Collaborate with People Capability and Learning Operations teams to ensure successful delivery of general and targeted training initiatives, sharing best practice across the Bank along the way and profiling the ICS T&A team at the forefront of learning design
• Create learning journeys, creative concepts, personas, user journeys, wireframes, storyboards and prototypes

Processes
• Deliver in line with agreed end-to-end processes, established as part of the People Security Process Universe
• Develop new processes in compliance with agreed templates as programmes mature and new initiatives are developed
• Conduct an annual review and refresh of existing processes to ensure they remain up to date and adhered to

People & Talent
• Partner with CISOs across the globe to create executive and targeted training content in line with bespoke country and business requirements
• Provide clear briefs to internal designers and 3rd party agencies to develop impactful training material, using your expertise to provide creative direction along the way to ensure content lands effectively
• Collaborate with People Capability and Learning Operations teams to ensure successful delivery of training initiatives, sharing best practice across the Bank along the way and profiling the PS team at the forefront of learning design

Risk Management
• Capture and report on qualitative and quantitative post-training effectiveness, including generation of key insights that enable the team to continuously mature
• Deliver training in line with all applicable regulatory, audit and control requirements, alongside the Bank’s existing governance frameworks, without compromising on business / audience requirements or creative quality
• Fulfil relevant regulatory requests for information within the stipulated time (as requested by the PS Governance, Risk & Insights team)

Governance
• Track and manage the deployment and delivery of training initiatives, identifying blockers and impediments to enable early intervention and to meet targets on time and within budget.

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the ICS T&A General, Targeted and Executive Engagement Programmes to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
• ICS Training & Awareness Team
• CISOs and ICS Risk Managers (country, region, group, business and functions)
• Global Head, Group Threat Management
• TTO Communications team
• Group, Regional and Country Corporate Affairs, Brand and Marketing teams
• People Capability team
• ICS risk and control teams across 1st,2nd and 3rd line
• Group Threat Management team
• ICS Policy team
• Fraud Awareness Team
• Cyber Defence Centre

Qualifications

Training, licenses, memberships and certifications
• An ambitious self-starter with a minimum of 2 years relevant working experience in delivering adult learning
• Impeccable communications skills with the ability to translate specialist language into simple-to-understand message for non-technical audiences
• Strong stakeholder and project management skills
• A demonstrated ability to manage multiple design projects simultaneously within a dynamic and demanding regulatory environment
• Experience in designing digital content within the ICS Awareness industry is highly desirable but not essential – in lieu of this experience, the ideal candidate must demonstrate a clear understanding of ICS risk and a willingness and capability to learn at pace
• Experience working within (and using to their advantage) the creative constraints of a corporate environment is highly desirable
• Demonstrated ability to influence group audiences, facilitate solutioning and lead discussions with senior stakeholders
• Multinational corporation experience within the financial services industry is a plus
• cussions with senior stakeholders
• Multinational corporation experience within the financial services industry is a plus

Role Specific Technical Competencies
• Effective Written and Verbal Communications
• Adult Learning: Theory and Practice
• Storytelling
• Vendor Management
• Train the Trainer
• Effective Presentation
• Cyber Security Knowledge – Emerging Threats; Managing Risk; Regulations

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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Visit our careers website www.sc.com/careers

Job: Technology

Primary Location: Asia-India-Bangalore

Schedule: Full-time

Employee Status: Permanent

Posting Date: 08/Dec/2023, 1:50:32 PM

Unposting Date: Ongoing