Manager - Customer Support
Published date: 2026/11/10
- Location: Mumbai, Maharashtra, India
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here
Job Title: Manager -Customer Support
Job Location: Mumbai, India
Experience: 7-10yrs
Job description
Candidate should have 7-10 years of work experience in handling care backend ops and escalations
Should be able to speak with customers to handle escalations
Should have good communication skills
Should have managed team size of 15-20 people
Should be able to find out required process corrections and reduce volumes at backend customer tickets
Should be a multi tasker
Should have experience of handling Escalation Desk
Will be responsible for MIS / Reports
Should be liaising with different stakeholders in the company for faster resolutions
About us:
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here
Job Title: Manager -Customer Support
Job Location: Mumbai, India
Experience: 7-10yrs
Job description
Candidate should have 7-10 years of work experience in handling care backend ops and escalations
Should be able to speak with customers to handle escalations
Should have good communication skills
Should have managed team size of 15-20 people
Should be able to find out required process corrections and reduce volumes at backend customer tickets
Should be a multi tasker
Should have experience of handling Escalation Desk
Will be responsible for MIS / Reports
Should be liaising with different stakeholders in the company for faster resolutions
About us:
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com
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