Manager, Customer Support

Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work. Workday operates a flex model where you will spend at least 50% of your time in the office and the remainder at home-a great balance to get the best out of both worlds!

Our global support team works closely with product management, development and quality assurance teams to ensure we're providing our customers with an outstanding experience. Our roles are fast-paced and focus on analyzing challenging problems and coming up with solutions to a variety of operational critical issues, all while working to our customers' timelines!
About the Role
Workday’s customer base continues to grow as does the need for continued and excellent customer support. As a Customer Support Manager, you will lead a team in providing support to customers and consultants on complex products and applications.
What would you do all day?
Lead a Workday Applications Support team, hiring, and retaining the best software support people now and planning for future business needs
Resolve customer issues, implementing and meeting Service Level Agreements and improving our current processes
Act as the escalation manager when customer issues severely impact a customer, driving problems to resolution, and handling the communications within Workday and with the client
Actively monitor triggers for possible critical situations in order to prevent potential escalations
Establish relationships with customers,