Manager - Customer Experience/Operations - BPO/ITeS...

Customer Experience Manager- Operations

Role:
Customer Experience Manager- Operations

Type:
Full Time

Location:
Onsite

Payroll:
Permanent and On Roll

Job Description:
• Handling and resolving the daytoday query of customers.
• Analytical skills needs to be there , for understanding the customer needs.
• Resolving customer query online and offline.
• Interacts effectively and professionally with others and able to initiate, establish and maintain highly is effective relationships with internal and external business contacts of various cultures.
• Identify Customers needs and deliver Voice Service to the customers on Financial Products related queries and complaints.
• Receiving Calls from Customers both New and Existing and adding those calls to the CRM and assigning them to the correct individual in the organization.
• Cold Calling on Exiting Database provided by the company and generating leads to the existing sales force of the company and in turn earning incentives.
• Should have a laptop for office work.
• Good knowledge of any CRM software is required.
• Good communication skills.
• Any Graduate/PG with understanding of computer and internet can apply.
• Team handling skills.
• Individually contribute towards the growth of organization