Manager - Customer Care

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey!
ARE YOU THE ONE WE ARE LOOKING FOR?
Inviting applications for the role of Manager, Customer Service - Voice and Chat!
Genpact is searching for dynamic, forward-thinking individuals for a Customer Service, Voice & Chat Agent position offering long term stability in this permanent placement role.
This position is for a 24/7/365-day operation responding to inquiries from customers pertaining to card services. This position takes place in a call center environment and inquiries may come via live phone, email, and/or live chat services.
Responsibilities
Receive and respond to inbound customer calls/chats; capture and verify required information
Comprehend customer requests, for products or services.
Provide information to the customer and place appropriate notes in the system indicating exactly what action was taken or needs to be taken; attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes
Ensure accurate security procedures are followed on all e-commerce customer interactions
Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
Act as a product knowledge specialist
Provide excellent customer service and provide answers to customer questions within set standards
Responsible for ensuring adherence to all operations and compliance procedures
Qualifications we seek in you!
Minimum qualifications
Experience in providing outstanding customer service in a customer contact center