Manager - CS Zonal Retention
Published date: 2026/11/08
- Location: Ahmedabad, Gujarat, India
Role
Field Executive – Retentions & Collections
Job Level/ Designation
M1
Function / Department
Customer Service
Location
Surat
Job Purpose
• Drive assigned Retention & collection agencies for delivery of KPIs.
• Ensure SLA delivery with complete adherence to Code of Conduct.
• The job involves to Drive Agencies for Retention, Collection, Provision roll back and Involuntary churn and deliver the targets.
• Required do regular visits to the agencies and field on regular basis to review the performance and other SLAs and ensure productivity enhancement.
Key Result Areas/Accountabilities
• Drive assigned Retention & Collection agencies for delivery of KPIs.
• Ensure SLA delivery with complete adherence to Code of Conduct.
• Develop and plan infrastructure at agency as per allocation and forecast.
• Ensuring all reports and feedbacks are well maintained at the agencies and they are utilized for taking subsequent action in portfolio.
• Have a strong governance process for Retained cases, Field visit, receipt book audits, I cards register, Cash register, COC and HSW.
• Do regular field visit with/without field agent for audit/recovery purpose
• Engage in development and implementation of various training/coaching programs of team members
Core Competencies, Knowledge, Experience
• Strong Negotiation skills and communication skills
• Exposure to customer retention & collection role.
• Analytical Skills.
• Good process / systems knowledge / experience
• Presentation Skills
Must Have Technical / Professional Qualifications
• Graduate / PG in any field
• Communication skills
• MS Office & Presentation Skills
Field Executive – Retentions & Collections
Job Level/ Designation
M1
Function / Department
Customer Service
Location
Surat
Job Purpose
• Drive assigned Retention & collection agencies for delivery of KPIs.
• Ensure SLA delivery with complete adherence to Code of Conduct.
• The job involves to Drive Agencies for Retention, Collection, Provision roll back and Involuntary churn and deliver the targets.
• Required do regular visits to the agencies and field on regular basis to review the performance and other SLAs and ensure productivity enhancement.
Key Result Areas/Accountabilities
• Drive assigned Retention & Collection agencies for delivery of KPIs.
• Ensure SLA delivery with complete adherence to Code of Conduct.
• Develop and plan infrastructure at agency as per allocation and forecast.
• Ensuring all reports and feedbacks are well maintained at the agencies and they are utilized for taking subsequent action in portfolio.
• Have a strong governance process for Retained cases, Field visit, receipt book audits, I cards register, Cash register, COC and HSW.
• Do regular field visit with/without field agent for audit/recovery purpose
• Engage in development and implementation of various training/coaching programs of team members
Core Competencies, Knowledge, Experience
• Strong Negotiation skills and communication skills
• Exposure to customer retention & collection role.
• Analytical Skills.
• Good process / systems knowledge / experience
• Presentation Skills
Must Have Technical / Professional Qualifications
• Graduate / PG in any field
• Communication skills
• MS Office & Presentation Skills
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