Manager - Business Excellence - BPO/ITeS

Business Excellence Manager

Job Description - Business Excellence Manager

Position Title:
Business Excellence Manager

Location:
Gurgaon
• JOB PURPOSE
• PRINCIPAL ACCOUNTABILITIES

Accountabilities Major Activities:
• Lean Six Sigma Professional
• Leading Transformational Programs
• Work along with India head of transition to manage and lead Six Sigma projects supporting US and UK operating entities
• Using systems thinking skills, overlay opportunities on our current operating model and use LEAN and hypothesis based Six Sigma problemsolving techniques to uncover the root cause of inefficiencies and issues
• Assist in developing a digital transformation target operating model which includes recommendations on automation, workflows, web applications, data science and employee training opportunities to improve the client experience
• Conduct a series of design sessions or test proposed solutions though experiments so that only the best ideas reach development and deployment teams.
• Continue to keep the previously defined target operating model and continue to influence partners through change roadmaps and improvement backlogs to delivers the objectives of an ultimate client experience.
• Help operations team with Capacity Insights for planning of FTE and The Business Excellence Manager will have responsibility to Lead Lean 6 Sigma Improvement projects in the organization and further drive the continuous improvement culture in the operations.
• Will play a support role for Ops teams to build a Transformation strategy with an execution rigor for a large FTE Operations Unit across accounts, by leveraging Lean, Digital Transformation, identifying improvement opportunities along with the respective Ops Manager and facilitating launch of projects around these opportunities
• Leading high impact Six Sigma and Lean projects Mentoring Yellow Belt, Green Belt & Black Belt. Run Kaizen program to sustain the CI journey, build client focused data insights, identify RPA opportunities, and drive operational insights, etc
• This position reports to AMH BSC India Head of Transitions and PMO enable them derive capacity gains achieved through target rebaselining.
• Create a roadmap of Transformation and CI initiatives in coordination with functional leads & business heads
• Demonstrate ability to challenge existing processes where they do not align with the Target Operating model and suggest solutions to bring fungible workforce across operations.
• Leading high impact Six Sigma and Lean projects Mentoring Yellow Belt, Green Belt & Black belt. Manage and Lead Change management

Skills & Desired Experience:
• Total Overall experience of 12+ years, with at least 5 years in process reengineering / redesigning domain, and Transformation
• Lean and Six Sigma Black Belt Certified (Mandatory)
• Expert level knowledge of tools to collect, aggregate, segment and analyze data e.g., MS Excel, Knowledge of MS PowerPoint, MS Project, MS Visio, and Mini Tab (Mandatory)
• Handson knowledge of and certification in various improvement frameworks (LEAN, Six Sigma, AGILE, Human Centered Design, Design Thinking, Customer Journey mapping)
• RPA opportunity assessment, Process & Digital Transformation skills, Consulting Skills, Analytical skills, Proficient in MS office
• Experience in managing complex process improvement projects, including undertaking operational assessments and target operating model design using Lean Six Sigma
• Ability to assess data model and data flows and facilitate automation and process design workshops.
• Strong consulting, relationship management and facilitation skills including the ability to listen and question to understand the business problem, analysis, provide insight and advice.
• Excellent written and verbal communication skills including persuasive, datarich presentation skill

Education & Certifications:
• PGDM/ MBA from premier institution or a similar qualification
• Training and certification in digital programs/transformation, Six Sigma or LEAN, or similar experience
• Lean and Six Sigma Black Belt Certified