Manager Analytics-Debt Management
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Role/Job Title: Collection Analytics Manager
Business: Retail Banking
Function/ Department: Collections
Place of work: Mumbai
Roles & Responsibilities:
'-Responsible for managing and undertaking collections process for debts that have been assigned
'-Regularly track the portfolio for specific buckets for the assigned area
'-Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
'-Responsible to allocate and achieve targets from agencies/ in house team
'-Regularly follow up with the default customers
'-Ensuring adherence to collection process and legal guidelines
'-Tracing out absconded default customers and initiate recovery process
'-Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases
'-Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily ,weekly & monthly basis
Secondary Responsibilities:
'-Recommend process changes in order to improve service efficiency and quality
'-Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high quality customer service
'-Leverage in-house synergies through collaboration with internal stakeholders
Key Success Metrics:
Delinquency Rations, Net Credit Losses roll rates
Business: Retail Banking
Function/ Department: Collections
Place of work: Mumbai
Roles & Responsibilities:
'-Responsible for managing and undertaking collections process for debts that have been assigned
'-Regularly track the portfolio for specific buckets for the assigned area
'-Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
'-Responsible to allocate and achieve targets from agencies/ in house team
'-Regularly follow up with the default customers
'-Ensuring adherence to collection process and legal guidelines
'-Tracing out absconded default customers and initiate recovery process
'-Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases
'-Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily ,weekly & monthly basis
Secondary Responsibilities:
'-Recommend process changes in order to improve service efficiency and quality
'-Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high quality customer service
'-Leverage in-house synergies through collaboration with internal stakeholders
Key Success Metrics:
Delinquency Rations, Net Credit Losses roll rates
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