Manager

Job Description:

Overview (Bank overview, GBS India overview, Function Overview)*
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
Process Overview*

National Service & Solution is a part Life & Specialy Servicing. The key business activities involves opening of online deposit and small business accounts, Account servicing & maintenance of consumer accounts. It also deals in responding to inquiries from external auditors requesting specific information on customer accounts.

Job Description*

Individual will be responsible for manage team size of approx. 60 to 80 members, establish a team environment with an open communication culture, driving OPEX culture(via improvement projects and automation) & ensuring support delivery to all stake partners. They need to demonstrate adherence to policies, processes, guidelines and applicable regulatory requirements.

Responsibilities*

Adherence to the SLA’s – productivity, turn-around-time, and accuracy
Engage in improving processes through reengineering, system checks, process automation
Ensure timely and accurate dissemination of information to relevant stakeholders
Should be capable of devising innovative solutions and have the drive to enforce change.
Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction
Understanding of Consumer product regulation and laws
Effective communication with various business partners
Making recommendations for process improvements, demonstrating regular audits and necessary amendments
Hold regular team meetings with Team Members to ensure that there is constant flow of information and knowledge dissemination –query logs, issue resolution
Develop & implement Forecasting & Staffing Model
Assist new hires such that they are productive on the floor in the shortest possible time frame.
Performance Management of the team
Requirements

Education: Graduate (Any stream)

Experience Range*

3 to 4 years of People Manager Experience
Foundational skills*

People handling
Intermediate Excel , PPT
Dynamic, high energy, solid work ethic, willing to take on new initiatives some of which may initially lack definition
Ability to think laterally and identify several possible solutions to problems
Able to excel and influence in a cross-functional team structure
Excellent written and verbal communication skills are necessary as the position requires global correspondence and communication with associates throughout the Bank of America footprint
Driven to learn and develop new skills
Self-motivated and independent having an excellent control mindset
Ability to effectively manage multiple priorities and deliver as well as being able to adapt to changes
Able to work in a fast paced, deadline oriented environment