Management Trainee - Customer Care

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for?
We are inviting applications for the role of MT, Collections
Responsibilities
Leading a portfolio of Collectors deliver on customer specified parameters, employee related priorities and the profitability of the business.
Detailed understanding of Personal Loan, Auto Loan, RIBG, and Field Collections.
Ability to comprehend client needs & should drive clients / Internal MBR & QBR, Reviewing every day and reporting out to internal partners
Should drive the In/ output metrics, Contact Rate, Promise Rate, Resolution Rate & should have worked upon Dialer
Anticipate and plan for new hires; get involved in hiring; prepare for team schedules; plan for resources based on volume projection and current available head count; and allocate responsibilities
Understand performance metrics. Perform a trends' analysis. Recommend and execute suitable actions to the customer.
Purposefully resolve people issues and ensure that attrition is well below the defined target.
Qualifications
Minimum qualifications
Graduate (Any Subject area)
Preferred qualifications
Has understanding of balancing defaulted accounts, speak to end customers, resolve queries and the account.
Make process improvements to ensure delivery on all performance CTQs
Roll out various contests and other motivational tools for team from time to time.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.