Management Information System Executive

Job Title: MIS and Analytics Resource with expertise in CRM platforms Location: Malad West, Mumbai Job Type: Full-time Job Summary: We are looking for a highly skilled and experienced MIS and Analytics Resource who has expertise in CRM platforms. As a MIS and Analytics Resource, you will be responsible for managing and analyzing data related to customer interactions across various platforms, identifying trends and patterns, and providing insights to the management team to improve customer experience and drive business growth. Company Description: Phoenix Commercial Finance is a leading broker in the United Kingdom which provides commercial finance to business owners in the UK Responsibilities: • Handling Dialer and churning data according to trends to get the best outcome on right party contacts. • Design and maintain data systems, databases, and dashboards to analyze customer interactions across various CRM platforms. • Monitor and analyze customer data to identify trends and patterns related to customer preferences, behaviors, and needs. • Create and maintain reports that provide insights on customer data to the management team. • Provide recommendations to improve customer experience and drive business growth based on data analysis. • Collaborate with cross-functional teams to identify and implement new data-driven initiatives to improve customer experience and increase customer engagement. • Develop and maintain relationships with external vendors and partners to ensure seamless integration and functionality of CRM platforms • Strong communication and collaboration skills with the ability to work effectively with cross-functional teams • Ability to work independently and manage multiple projects simultaneously. • Strong attention to detail and accuracy