Lobby Manager-BRANCH BANKING-Branch
Published date: 2026/11/06
- Location: Ahmedabad, Gujarat, India
Participate in the Lobby Experience Model, serving as assigned person to welcome the customer, direct them as appropriate based on their identified needs and encourage utilization of self-service channels, carries a tab to help the customer navigate MB and NB as customer is waiting.
Support Bank guidelines for delivering and coaching exceptional customer experience including proactively greeting customers, smiling, using their name and ending each interaction (whether in person or phone) by saying “Thank you for banking with Kotak, is there anything else I can do for you today (customer name)?” Maintain a professional manner to build customer confidence and trust.
Take ownership of error resolution including resolving situations escalated by br. staff, as well as routine customer problems and referring more complex issues to supervisor or platform. Follow-up with issues as required to ensure timely and accurate resolution.
Possess and maintain thorough knowledge of procedures build and maintain productive partnership with Regional Operations to ensure branch achievement of pertinent SQ goals.
Demonstrate teamwork by proactively assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings and leading portions as necessary.
Lobby manager to be equipped with a TAB to give Digital Demo to the customer.
Designated retention specialist
Support Bank guidelines for delivering and coaching exceptional customer experience including proactively greeting customers, smiling, using their name and ending each interaction (whether in person or phone) by saying “Thank you for banking with Kotak, is there anything else I can do for you today (customer name)?” Maintain a professional manner to build customer confidence and trust.
Take ownership of error resolution including resolving situations escalated by br. staff, as well as routine customer problems and referring more complex issues to supervisor or platform. Follow-up with issues as required to ensure timely and accurate resolution.
Possess and maintain thorough knowledge of procedures build and maintain productive partnership with Regional Operations to ensure branch achievement of pertinent SQ goals.
Demonstrate teamwork by proactively assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings and leading portions as necessary.
Lobby manager to be equipped with a TAB to give Digital Demo to the customer.
Designated retention specialist
0 page views
Related listings
-
Relationship Manager-CORPORATE BANKING-SalesBankJob role: .Running P&L growth by new acquisition from the targeted list and deepening of existing relationships .Revenue delivery across products, ensure compliance to bank's audits, statutory and regulatory requirements, .Develop Relationships a...2026/11/06
-
Corporate Account Manager - HDFC Bank Branch Banking -BankJob Description Position Title: Corporate Account Manager Department: HDFC Bank -Branch Banking Level: Executive Role Summary: Provide support in Sales of Life Insurance business through bank customers at bank branches across assigned locations Organ...2026/11/06
-
Premium Acqusition Manager(Retail Liabilities), BankingBankDear Candidate, We are hiring forPremium Acqusition Manager(Retail Liabilities), Banking Experience ; 2 year Qualification : Graduate Annual CTC : UPTO 4.25LPA Location ;Across Mumbai, Chennai, Ahmedabad, Rajkot, Vadodara, Delhi/NCR, Gurgaon, Noida, ...2026/11/06