Lobby Executive Receptionist, Mumbai

Key Job Responsibilities :
• Coordinate all employee / visitor or host needs prior to guest arrival and communicate changes to the team
• Welcome and register guests in accordance with building/security procedures
• Be a 'Culture Carrier' per Global Amenity Services brand standards and ensure the team is adhering to these guidelines
• Build working relationships with colleagues to include meeting planners, internal admins, building personnel, etc.
• Provide on the spot feedback when customers complaints are received and handle all escalations at the lobby desk as needed
• Be knowledgeable of building and meetings/events taking place in Amenity spaces
• Ensure information submitted in our visitor registration system is accurate and up-to-date to include company name details where applicable.
• Adhere to standards of operations established for guests and employees
• Be the first point of contact for general enquires via telephone and e-mail
• Take responsibility for overcoming issues affecting service standards and by effectively communicating any ongoing/potential issues that need to be addressed
• Be the first point of contact for general enquires via telephone and e-mail
• Be familiar with all firms' amenities/features to respond to employees, visitors and client inquiries.
• Maintain the reception area, keeping it clean and free of clutter
• Provide weekly/ monthly reports , MIS , guest history

Dress Code & Grooming Standards
• Lobby reception team is expected to look visibly neat and tidy at all times. Following the Dress Code, General Guidelines, Day-to-Day Usage, and Grooming Standards allows the team to create an immaculate presence that garners both respect and individuality.

Qualification
• Minimum 3 years' experience in high end reception or management role
• Neat in appearance; ability to present a polished imagine and follow uniform guidelines without exception
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook. knowledge of EMS booking system (a plus)
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Good time management skills.
• Experience with administrative and clerical procedures.
• Able to contribute positively as part of a team, helping out with various tasks as required.
• Must be willing to work flexible shifts covering lobby reception hours and locations

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs