Loan Operations Manager
Published date: 2024/01/10
- Location: Karnataka, India
Responsibilities :
- Set up processes to track, manage and optimize loan origination, loan disbursement, repayments and collections etc.
- Identify system-level opportunities to improve the repayment and collections processes and increase profitability
- Set up SOP's for any issues faced by customers in coordination with the Customer Support team
- Setup a team for handling escalations on a day to day basis to provide prompt resolution to customers
- Develop an end-to-end Reconciliation Control process for Lending Operations.
- Review, interpret and implement regulatory guidelines as applicable for the Lending Business
- Responsible for the management of business reporting and any ad-hoc reporting required from time to time
- Own development & progress of team members via regular coaching and feedback
- Identify issues and lead process streamlining as and when required
Ideal candidate for this role :
- MBA/B.Tech from Tier-1 institution with 3-5 yrs of operations background (preferably in the lending vertical)
- Thrive at building relationships, influencing cross-functional teams and leadership teams on strategic execution of key projects.
- Be agile, highly collaborative and communicate impressively
- Strong logical and problem-solving skills
- Prior experience of managing a team
- Ability to evaluate, streamline and set up processes for scaling business
- Manage, mentor, coach and bring in best practices to the working rhythms of early-career
- Set up processes to track, manage and optimize loan origination, loan disbursement, repayments and collections etc.
- Identify system-level opportunities to improve the repayment and collections processes and increase profitability
- Set up SOP's for any issues faced by customers in coordination with the Customer Support team
- Setup a team for handling escalations on a day to day basis to provide prompt resolution to customers
- Develop an end-to-end Reconciliation Control process for Lending Operations.
- Review, interpret and implement regulatory guidelines as applicable for the Lending Business
- Responsible for the management of business reporting and any ad-hoc reporting required from time to time
- Own development & progress of team members via regular coaching and feedback
- Identify issues and lead process streamlining as and when required
Ideal candidate for this role :
- MBA/B.Tech from Tier-1 institution with 3-5 yrs of operations background (preferably in the lending vertical)
- Thrive at building relationships, influencing cross-functional teams and leadership teams on strategic execution of key projects.
- Be agile, highly collaborative and communicate impressively
- Strong logical and problem-solving skills
- Prior experience of managing a team
- Ability to evaluate, streamline and set up processes for scaling business
- Manage, mentor, coach and bring in best practices to the working rhythms of early-career
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