Legal Process Manager, CSD, CCC

Company:

Integreon

Location

Mumbai

Experience

8-10 Years

Key Skills

Risk Managment, Customer Service, MIS, Delivery Order, Customer Relationship

Job Description

Position: Legal Process Manager, CSD, CCC

Qualification: LLB

Experience: 5 to 10 years

Location: Mumbai

Job Details

Identify process improvements opportunities, and suggest new methods to improve client experience and department productivity

Identify process improvements opportunities, and suggest new methods to improve client experience and department productivity

Lead change management efforts to ensure that potential impact is realized, including training and communications.

Collaborates with customer on strategic plan for client using best practice methodologies to support and achieve long-range organizational goals.

Communicates with account s key stakeholders to proactively ensure organizational understanding of the interrelationship of the client and their business processes.

Be responsive and timely in responding to questions, concerns, and requests.

Serve as a point-of-contact to the internal customer and cross-functional teams for day-to-day execution.

Design and execute projects to capture operational improvement value, and/or deliver strategic results.

Advise stakeholders and project teams on operational capabilities, gaps, and recommended changes.

Define project success measures and measure projects against these measures; Build buy-in from project stakeholders.

Identify, report on, and mitigate or escalate project risks.

Interface and collaborate cross functionally (i.e. information security, technology, finance) to ensure project success;

Required Skills/Abilities:

Must have 5+ years of contracts and project management experience

Must have client-facing experience Understanding of project management, process improvement, and change management approaches and methodologies.

Previous experience reviewing, drafting, or negotiating NDAs, Statements of Work, Amendments, Master Agreements and other commercial contract types a plus

Must have experience reporting metrics and performance data

Understanding of project management, process improvement, and change management approaches and methodologies.

Ability to build relationships and gain the trust of the practice leads, attorneys, and support staff Understanding of automated systems and applications

Relevant Law Firm, Corporate Legal Department or professional services, operations and management experience

Six Sigma or Project Management training is a plus

Excellent analytical, writing, and oral communication skills

Must be able to quickly process and analyze information to make decisions and solve problems

Experience with Word, Excel, PowerPoint, SharePoint, Teams Proficiency in CLM a plus

Possession of an outstanding customer service attitude

Exceptional attention to detail

Education & Experience:

JD preferred, contracting experience required

PMP or PRINCE2 certification a plus

5+ years of commercial contracting experience

5+ years of client facing, project management experience required

Core Competencies for the role:

Commercial Awareness: Able to understand the key business issues that affect profitability and growth and takes appropriate action to maximise success.

Client Service: Exceeding client expectations by displaying a total commitment to identifying and providing solutions of the highest possible standards aimed at addressing Client needs.

Inclusivity: Treats all individuals with respect, responds sensitively to differences and encourage others to do likewise.

Interpersonal Sensitivity: Awareness of other people and environment and own impact on these. Actions indicate a consideration for the feelings and needs of others, (but not to be confused with - sympathy).

Leading People: Motivates, enables and inspires others to succeed, utilising appropriate styles. Has a clear vision of what is required and acts as a positive role model.

Openness to Change: Proactively supports change and effectively adapts approach to suit changing circumstances or requirements.

Organizational Collaboration: Capacity to perceive the impact and implications of decisions and activities on other parts of the organization. Actions taken are focused on the organization. Working with others towards a common purpose.

People Development: Developing the skills and competencies of subordinates through training and development activities related to current and future jobs.

Strategic Perspective: Takes account of a wide range of longer-term issues, opportunities and contingencies. Identifies the means of implementing plans in line with the vision and direction