Home Jobs Contact
Register For employers Post a Job

Lead-Toll & Transit Operations-Service Ops

Published date: 2024/01/10
  • Location: Maharashtra , Navi mumbai, India
• Lead from the front and manage team administration and deliverables competently • Ensure that the team provides a comprehensive service to enquiring customers • Coaching, Training and motivating staff to perform effectively • Key Accounts Management for Priority Business Partners & Customers and Building sustainable relationships wherever necessary. • Creation of Metrics for customer satisfaction goals and track for progress • Develop policies and procedures balancing customer needs and supporting organisation goals • Analyse statistics and other data to determine customer service levels • Collaboration with multiple stakeholders for delivering of objectives. • Drive digital and process improvement journeys to improve customer satisfaction and towards service excellence • Effective management of audits and risks. • Support in delivery of key initiatives in the Unit • Excellent stakeholder management- external and internal. • Ability to thrive in a fast paced environment, multi- task and effectively manage competing / changing priorities • Confidence and competence while handling difficult situations
Company Name: IDFC FIRST Bank Limited

Apply

0 page views

Related listings

  • Credit Manager-Wholesale Banking
    Bank
    Bank
    Job purpose: The candidate shall make credit appraisal of corporate borrowers from asset lending perspective and recommend new as well as existing relationships for approval. Role shall also involve portfolio monitoring interacting and coordinating w...
    2026/11/09
  • Compliance (US Banks) - Director (Internal Au
    Bank
    Bank
    Director (Non-officer) - Compliance US Banks Audit Coverage Team Company Profile Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services...
    2026/11/09
  • Senior Relationship Manager-Retail Institutions-TASC
    Bank
    Mumbai (Maharashtra) Bank
    Job Profile : • Acquisition & servicing of Retail Institutional clients in the field of Education, Medical, NGO, Trust, Clubs, Associations, Sec 25 Cos., Societies, Religious trust, etc. • Would be responsible for handling transaction & inves...
    2026/11/09