Lead Software Engineer

Job Description

Site Reliability Engineering at Freshworks

Expert Software & Systems Engineers, working along with the Freshworks products and platform teams, for prototyping, designing and developing highly reliable, secured and performance oriented applications across the Freshworks suite of products.

Roles and Responsibilities:
• Collaborate and work closely with the product and platform engineering teams with a vision to design and develop truly scalable and reliable products.
• Design, write and deliver software to improve the availability, latency and performance of Freshworks products.
• Undertake architecture reviews and define policies, frameworks and best practices for application development & deployment.
• Triage and Root cause analysis across the complete application stack.
• Derive and define SLOs and SLIs.
• Continual improvements to MTTD and MTTR in collaboration with the products and platform teams.
• Define and drive automation and orchestration strategies.
• Establish credibility with the quality of your own and your team's technical execution.

Advocate and Evangelize SRE adoption and best practices across

Freshworks.

Requirements:
• 7 - 12 years of SRE experience in architecting, designing and developing complex distributed systems.
• Strong experience in full stack application development & deployment across public cloud platforms.
• Hands-on experience in designing, instrumentation and configuration of Observability (metrics, logs, traces), and load testing tools.
• Knowledge of JVM concepts like garbage collection, heap stack, profiling and class loading.
• Experience with Microservices based architecture and RESTful APIs.
• Experience with large scale PaaS environments (VMs / Containers).

Proven ability to work with multiple teams and prioritising multiple tasks.

Tools & Technology:
• Cloud Platforms: AWS, GCP , Azure
• Virtualization: Dockers, Kubernetes, EC2, GCE
• Programming Languages: Java, Python, GO
• Technology Stack: Prometheus, TICK Stack, ElasticSearch, SumoLogic, New Relic, Splunk, Datadog, Jaeger, Zipkin, Terraform, Apache JMeter
• Databases: MYSQL, Cassandra, Postgres, AWS S3, MariaDB, Redis, AWS RDS

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business